Sage
Last 30 Days
Ongoing Incidents
Component Status
Incidents in the last 30 days
FR-e-Reporting - Degraded Performance
Nous enquêtons actuellement sur un éventuel incident affectant le service. Une mise à jour sera communiquée dans les 30 prochaines minutes. ---------------------------------------------------------------------------- We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Download issues - Degraded performance
Nous avons identifié un problème affectant les clients en France, qui rencontrent des lenteurs lorsqu'ils tentent de consulter les fils d'actualité ou d'effectuer des téléchargements pour les produits listés ci-dessous. Ces téléchargements incluent les dernières versions de chaque produit. Les produits et services potentiellement concernés incluent, sans s'y limiter : - My Sage - Sage 50 FR - Sage FRP 1000 - Sage 100 Paie - Partner Hub - Belgique/SI - Espace Partenaire pour Small - Expert-comptable (GE) - Sage 100 / EDI / Paie - Batigest (Gamme PE) - Sage X3 Nous procédons actuellement à des vérifications. --------------------------------------------------------------------------------- We have identified an issue where customers in France are facing slowness when attempting to view news feeds or complete downloads for the products listed below. These downloads include the latest versions of each product. The products/services potentially affected include, but are not limited to: -My Sage -Sage 50 FR -Sage FRP 1000 -Sage 100 Payroll -Partner Hub -Belgique/SI -Espace Partenaire pour Small -Expert Comptable (GE) -Sage 100/ EDI / Paye -Batigest (Gamme PE) -Sage X3 We are currently investigating.
ERP Synchroniser - Major Outage
We have identified an issue preventing processing of invoices for customers globally. Customers are presented with error message “sync failed, contact support” when attempting to process invoices. We are investigating. Some of the impacted products/services include: -Sage 50 France -Sage 100 France Comptabilité -Sage Online -Sage 50 CA -Sage 100 France Hébergée -Sage Intacct -Sage FRP 1000 (FR) -Sage X3 Hosted (FR) ---------------------------------------- Nous avons identifié un problème empêchant le traitement des factures pour les clients à l’échelle mondiale. Les clients voient le message d’erreur « Échec de la synchronisation, contactez le support » lorsqu’ils tentent de traiter des factures. Nous sommes en cours d’investigation. Certains des produits/services impactés incluent: -Sage 50 France -Sage 100 France Comptabilité -Sage Online -Sage 50 CA -Sage 100 France Hébergée -Sage Intacct -Sage FRP 1000 (FR) -Sage X3 Hosted (FR)
HMRC - Degraded Performance
We identified an intermittent issue in the UK preventing customers from using HMRC MTD (Making Tax Digital) functionality in the products listed below: -Sage Partner Edition (VAT Centre) -Sage Personal Tax (Personal Tax Viewer) -Sage Business Cloud Accounting UK (MTD VAT Submissions) -Sage Sole Trader -Making Tax Digital (MTD) -Sage 200 Standard (UK) -Sage 200 Professional SPC (UK) -Sage 50 UK -Brightpearl UK -Sage Intacct UK Customers will be presented with an internal HTTP 500/504/499 error when attempting to submit. We are engaged with third-party, HMRC, waiting for updates.
Sage Connect - Operational
Earlier today we identified an issue preventing customers across all regions from loading Sage Connect. During the outage, customers would have been presented with an "Unable to load page" error message. The issue is resolved and the service is available and performing as expected. We apologise for any inconvenience this might have caused.
HMRC Issues
We identified an intermittent issue in the UK preventing customers from using HMRC MTD (Making Tax Digital) functionality in the products listed below: -Sage Partner Edition (VAT Centre) -Sage Personal Tax (Personal Tax Viewer) -Sage Business Cloud Accounting UK (MTD VAT Submissions) -Sage Sole Trader -Making Tax Digital (MTD) -Sage 200 Standard (UKI) -Sage 200 Professional SPC (UKI) -Sage 50 UK -Brightpearl -Sage Intacct -Sage Business Cloud Payroll -Sage 50 Payroll Cloud Customers will be presented with an internal HTTP 500/504/499 error when attempting to submit. We are engaged with third-party, HMRC, waiting for updates.